Support center
We are here and ready to help with any questions about the platform.
Contact us
Hours of operationMon-Fri 09:00-18:00 (Kyiv)
Response timeWithin 24 hours on working days
Frequently asked questions
How to create a support ticket?
Go to the "My Tickets" section below, click "Create Ticket", describe the problem and attach files if necessary.
How long to wait for a response?
We respond within 24 hours on working days. We respond to critical incidents immediately.
How to reset the password?
On the login page, click "Forgot your password?", enter your email - you will receive a link to set a new password.
Where can I find instructions for mobile apps?
Open BESS Mobile -> Settings -> Help. For Calculator, there is a corresponding section in the application.
How to get help
- Find the answer in the FAQ above
- View available tickets in the "My Tickets" section
- Create a new ticket with a detailed description of the problem and screenshots
- For urgent questions, write to support@gridlab.com.ua